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AI-Reply.Com - Offer help desk, referral tracking and customer support systems.
http://www.ai-reply.com
Applied Innovation Management - Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
http://www.innovate.com/
AskIt Systems - Offers an outsourced, Web-based customer service system that learns from the customer's questions.
http://www.askit.com
AthenaRMS - Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
http://athenarms.com
Avensoft - Web-based multi-functional help desk software.
http://www.avensoft.com/
Bankoi HelpDesk Software - A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
http://www.helpdesk-software.ws
Big Web Desk - Completely Web-based help desk, ticketing service, and request management software.
http://www.bigwebdesk.com
Business Resources Online - Background, and information about help desk software.
http://www.business-resources.net/help-desk-software/
CDN Systems - Web-based help desk software with Microsoft Access and MS SQL integration.
http://www.cdnsystems.com
Cerberus Helpdesk - Browser-based email management and trouble ticket system.
http://www.cerberusweb.com/
CoreDesk - Provides an internet based open source help desk software in a hosted and managed environment.
http://www.coordinated.co.za/
CRMdesk - Automates online customer support and knowledge base creation through the Internet.
http://www.crmdesk.com
Cynergy - Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
http://www.cynergysoftware.com/
DeskPRO.com - An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
http://www.deskpro.com/
E-Business Application Suite - Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
http://www.ebsuite.com
e11 - Provides online customer support solutions with email support, asset management, and trouble ticket.
http://www.e11online.com/
Eden Corporation - Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.
http://www.eden.com
Expinion.Net - Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access.
http://www.expinion.net/software/app_helpdesk.asp
Ezyhelpdesk - A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
http://www.ezyhelpdesk.com
Ferrysoft Limited - Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition.
http://www.ferrysoft.com/
FootPrints Web-based Help Desk - FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
http://www.unipress.com/footprints/
Freedom Communications - Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
http://inet-help-desk.com/
GroupSoft Systems - Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
http://www.groupsoft.com
Help Desk Assistant - A web-based application that allows to track support issues via a Microsoft web server.
http://www.electracode.com/hda/hda.html
HelpCORE - Enterprise class open source helpdesk and servicedesk software.
http://www.io-software.nl
HelpDesk Connect - Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
http://www.helpdeskconnect.com
HelpDesk Pro - Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
http://www.helpdeskpro.net
HelpDesk System - Help desk specifically for recording and monitoring requests for repairs or other works at properties.
http://www.helpdesksystem.co.uk/
HelpLine Incident Management - A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
http://www.badgernt.co.uk/helpline.shtml
HelpSTAR Software - Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
http://www.helpstar.com
Hostedware - Affordable web-based help desk application and database.
http://www.hostedhelpdesk.com
Incident Monitor - Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
http://www.monitor24-7.com/
Indy Help Desk - Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
http://www.indyhelpdesk.com
Infra Corporation - Help desk and change management (web-enabled) software used by government and corporations around the world.
http://www.infra.com.au
iQHelpDesk - A browser based help desk and asset management set, with optional customization offered.
http://www.iquate.com
IssueTrack - Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
http://www.issuetrak.com
Kayako Web Solutions - Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
http://www.kayako.com/
KnT Solutions, Inc. - Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
http://www.kntsolutions.com
Liberum Help Desk - Free, web based help desk software written in ASP. Offers email notification and reporting features.
http://www.liberum.org
LiveTime Software - Provides real-time management reporting and problem resolution.
http://livetime.com
Modern Thinking Inc - Offer an application for tracking and managing both customer support issues and internal work items.
http://www.modernthinking.com
OmniWorks Webdesk - An industry standard internal and external helpdesk written in ASP and customised for the Internet.
http://www.omniholdings.co.za/webdesk.asp
osTicket Open Source Project - A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
http://www.osticket.com
OTRS - An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
http://otrs.org/
Parature - Provides Web-based software for online customer service, help desk and customer relationship management.
http://www.parature.com
PerlDesk - Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
http://www.perldesk.com
Proverbs - A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
http://helpdesk.proverbs.biz
ReadyDesk - Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
http://www.readydesk.com/
Revelation Help Desk - Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
http://www.revelationhelpdesk.com
RightNow Technologies - Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
http://www.rightnow.com/
ScorpioSoft - Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
http://www.scorpiosoft.com
Seeker - A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
http://www.prophecy.co.uk
Serio - Offers helpdesk software with change management, SNMP network auditing and monitoring.
http://www.seriosoft.com
ServiceWare - Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
http://www.serviceware.com
Sitehelpdesk - Helpdesk software with options for software and hardware inventory management.
http://www.sitehelpdesk.com
SPoTS - Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.
http://www.troubleticketsoftware.com/
Support-Works - Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
http://www.support-works.com/products/index.php
SupportWizard - Software for Web based customer support, escalation and bug tracking.
http://www.iscusa.com/
Taskman Pro - Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
http://www.darasoft.net
TeamShare - Develops 100% web-based customer support software solution.
http://www.teamshare.com
Tenrox Incident Management - Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
http://www.tenroxissuetracking.com/
The PHP Support Desk - Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
http://www.phpsupportdesk.com
ThinMind - A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting.
http://www.thinmind.com/Sales/Issue.htm
TicketXPert.NET - Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
http://www.ticketxpert.net/estart.aspx
Trouble Ticket Express - Open source web based help desk system written in Perl for Unix and Windows servers.
http://www.troubleticketexpress.com
TSC2 Help desk - A help desk offering tracking and asset management functionality.
http://www.kabsoftware.com/tsc2/index.html
VersaSRS - Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
http://www.versadev.com/
WebTTS - Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
http://www.gashalot.com/software/webtts/
WonderDesk - Organize and track support e-mail calls with help desk software.
http://www.wonderdesk.com/
World Desk Pro - Customizable help desk based upon the Microsoft .Net Framework.
http://www.worlddeskpro.com
Yudo - A free ASP based support and trouble ticket system, including instant download.
http://www.freedesk.it
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Directory lists all accounting software companies and Browser Based software web sites. Browse our massive index of thousands of software services and software advisors websites available online.
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